Refund policy

At Mr & Mrs B., every fragrance is a work of craftsmanship — carefully prepared and quality-inspected before it reaches you. We're committed to delivering an exceptional experience with every order.

Our Return Policy

Due to the personal and hygienic nature of fine fragrances, we're unable to accept returns or exchanges on perfumes that have been opened, used, or unsealed.

If your order arrives damaged, defective, or incorrect, please notify our Client Care team within 48 hours of delivery, including your order number and photographs of the product and packaging, so we can resolve the matter promptly.

Refunds

Once your claim has been reviewed and approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the transaction to appear on your account, depending on your payment provider.

Original shipping charges are non-refundable, unless the return is a result of our error.

Order Amendments & Cancellations

Orders may be amended or cancelled only before they enter our fulfilment process. Once an order has been dispatched, it can no longer be modified or cancelled.

Exchanges

We replace items only in the rare event that they arrive damaged, defective, or incorrectly supplied. We're unable to offer exchanges for personal preference or change of mind.

Pre-Order Items

Please check the product details on any items you purchase, as lead times may be noted on the product page. We continuously work to improve these timelines wherever possible.

Client Care

Should you need assistance, our Client Care team is here to help. Please reach out with your order number, and we'll ensure your enquiry is handled with the care it deserves.

contact@mrandmrsb.co